Terms and Conditions


  • By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
  • All purchases made by persons under the age of 18 are not permitted in the UK by DistroVX Ltd. You must be 18 years or older and have a credit card/debit card to buy our products online.  We do not sell our products to minors and we reserve the right to cancel any sales transaction when it is thought that the product is being bought for or on behalf of a minor.

    Information about us

    • We are DistroVX Ltd, a company registered in England and Wales. Our Company Registration number is 12970482 and our registered office is at 16 The Green, Richmond, Surrey, England, TW9 1QD
    • How to contact us. You can contact us by telephoning our customer service team at +44(0)75 80177282 or by emailing us at info@distrovx.com.
    • How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
      Our Contracts
      • Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
      • If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the product is out of stock or because we have identified an error in the price or description of the product or because there is a safety issue or because we reasonably believe you are not aged over 18 years of age or resident in the UK.
      • Your order numbers. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
      • For non-UK residents. If you're resident outside of the UK, then it is your responsibility to ensure that the products that you order from us comply with the local laws that apply in your country and to take responsibility for importing the goods into your country. We will have no responsibility for products which are stopped at customs or which do not meet the legislation which applies in your country. 
        • Images of the products on our site are for illustrative purposes only. We make the effort to display the colours as accurately as possible, we cannot guarantee that your product may vary slightly from the images.
        • Product packaging shown on our website may vary as manufacturers constantly change their packaging.
        • Descriptions and images provided on our website are a guide for users to see the products. We try and make the information and images as accurate as possible but cannot be held responsible for minor differences.
        • Product safety. There are some safety risks associated with using e-cigarettes and we strongly recommend that you read the instructions for your product before you start using it.
          Your Right to Make Changes
          • If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.  
            • Delivery costs. The costs of delivery will be as displayed to you on our website.
            • Please refer to our Delivery terms for our estimated shipping lead time.
            • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
            • If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the carrier will leave you a note informing you of how to rearrange delivery or collect the products from their local depot.
            • If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot within 14 days the products will be returned to us. Once we receive the products back, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10 will apply.
            • When you become responsible for the goods. The product will be your responsibility from the time we deliver the product to the address you gave us.
            • When you own goods. You own the product when we dispatch it to you.
              Payment and Prices
              • All prices are in pounds sterling and include VAT. These prices can be changed and DistroVX Ltd reserves the right to amend prices, without prior notice, at any time.  The amendments will only be made prior to an order or contact.  Any tax or duty that needs to be paid will be charged at the current rate at the time of dispatch.  All delivery charges and credit card charges are additional.
              • All payments must be paid prior to dispatch and authorised by DistroVX Ltd. DistroVX Ltd has the right to withhold products and suspend further deliveries until the payment/s have been resolved and paid. We accept all major credit and debit cards. 
                • PayPal uses state of the art security tools and techniques to ensure that you are protected against security risks. DistroVX Ltd does not store any card data.
                  Order, Order Cancellation, Change, and Returns:
                  • By law, customers in the UK have the right to withdraw from the purchase of item seven working days of the day after the item has been delivered.
                  • In certain situations, we may be prepared to give you a refund or exchange for Goods if you change your mind. Consumers should be aware that if they wish to exercise their right to cancel an order that has already been dispatched, within 7 working days, that they will not receive a refund on the postage following any return of items.
                  • Some items are non-returnable for hygiene reasons. All returns must be sent back in accordance with our Refunds and Return Policy.
                  • If there has been an error on our part, we will refund the cost of the item.
                  • Goods must be returned unused and sealed in the original packaging. As electronic cigarettes are an oral product, once used they cannot be returned for hygiene reasons unless defective.
                  • We advise you to send any return goods via recorded delivery and use suitable packaging as DistroVX Ltd will not accept responsibility for lost or damaged goods.
                  • Returns are only accepted if you have contacted customer service prior to sending items back.  
                  • If you wish to make changes to an order placed, please contact us as soon as you can, and we will let you know if the change is possible. If the change is possible, we will let you know of the changes in product and price. Once confirmed, we will go ahead with the change. If we are not able to make the change, you may want to end the contract.
                    Copyright 2020 DistroVX Ltd:
                    • All images and descriptions on this website may not be used or copied without permission from DistroVX Ltd. Some images are from our suppliers after their permission and the copyright remains with them.
                      Entire agreement
                      • These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements between you and us in relation to your use of our website.